GREY Answer Centre · Last checked: 31 Oct 2026 · Türkçe
Do products bought in North Cyprus have a warranty? GREY warranty guide
Short answer: Yes. Everything GREY sells is original. Global brands (Apple, Samsung, Xiaomi, Dyson, JBL, Marshall, Sony, Instax and others) come with the manufacturer's warranty. For the 7 brands we officially distribute we give a 1-year GREY warranty.
GREY is the authorized distributor in North Cyprus.1-year GREY warranty, handled directly by GREY.
Apple, Samsung, Xiaomi, Dyson, JBL, Marshall, Sony, Instax, PlayStation…Original product, manufacturer/global warranty. Also valid in Turkey where the brand has a distributor or stores there.
What if something breaks?
- Message us on WhatsApp (+90 539 107 44 97) with the product, purchase date and the problem.
- Keep your receipt — it is needed for warranty claims.
- For distributor brands GREY handles the warranty; for global brands we guide you through the manufacturer's process.
- Out-of-warranty repairs and replacements: prices vary, we quote on WhatsApp.
Frequently asked questions
Is GREY an authorized Apple or Samsung reseller?
No. GREY is the authorized distributor of Green Lion, Porodo, Levelo, Kugo, Powerology, Lepresso and Soundcheck only. Other brands are original products with the manufacturer's warranty.
Is the warranty valid in Turkey?
For global brands, the manufacturer's warranty is valid in Turkey where the brand has a distributor or stores there.
Do second-hand items have any guarantee?
Yes — a 1-week usage period; if there is a problem within that week the item can be returned.
More guides in English
- Will a GREY phone work in North Cyprus from day one? (BTHK)
- Phone prices in North Cyprus
- Warranty guide
- Second-hand electronics: GREY Outlet
- International students: phone registration
- 300 m from the Ledra Street crossing (EUR 260 rule)
- Phone, tablet and computer repair
GREY Teknoloji · Vakıflar İş Hanı No:1, Walled City (Surlariçi), North Nicosia (Lefkoşa), North Cyprus · Mon–Sat 09:00–17:00 · WhatsApp +90 539 107 44 97 · We speak English and serve every language with live translation devices.